Privacy Policy Last Updated: 1 February 2025

Introduction

RTO Ninja Pty Ltd ("RTO Ninja," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website (rtoninja.com.au) and AI-powered solutions.

Compliance with Australian Privacy Principles

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy is designed to ensure transparency in our information handling practices and to protect your rights under Australian law.

Information We Collect

Personal Information

We may collect:

- Names and contact details

- Educational institution information

- Business contact information

- Communication preferences

- Website usage data

- Interaction data with our AI solutions

Technical Information

- IP addresses

- Browser type and version

- Device information

- Cookie data

- Usage patterns and preferences

How We Use Your Information

We use collected information to:

- Provide and improve our AI-powered solutions

- Personalise your experience

- Process enquiries and demonstrations

- Send marketing communications (with consent)

- Analyse and improve our services

- Comply with legal obligations

- Train and optimise our AI systems

Data Storage and Security

Your information is stored securely in Australia using industry-standard encryption and security measures. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, modification, or destruction of your data.

AI Technology and Data Processing

Our AI solutions process data to:

- Facilitate student enquiries and enrolments

- Provide 24/7 customer support

- Generate insights and analytics

- Improve service delivery

All AI processing complies with Australian privacy laws and ethical AI principles.

Disclosure of Information

We may share your information with:

- Third-party service providers (with appropriate safeguards)

- Professional advisers and consultants

- Regulatory authorities when required by law

- Partners with your explicit consent

International Data Transfers

While we primarily store data in Australia, some data may be transferred internationally. Any such transfers comply with Australian privacy laws and include appropriate safeguards to protect your information.

Your Privacy Rights

You have the right to:

- Access your personal information

- Request correction of inaccurate information

- Opt-out of marketing communications

- Lodge a privacy complaint

- Request data deletion (where applicable)

Cookies and Tracking

We use cookies and similar technologies to:

- Improve website functionality

- Analyse usage patterns

- Enhance user experience

- Personalise content

You can manage cookie preferences through your browser settings.

Marketing Communications

We may send marketing communications if:

- You have given consent

- You are an existing client

- We believe you would reasonably expect to receive them

You can opt-out at any time via the unsubscribe link in our emails or by contacting us directly.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related enquiries or complaints:

Email: [email protected]

Phone: [Insert Phone Number]

Address: [Insert Melbourne Office Address]

Making a Complaint

If you believe we have breached your privacy rights, please contact us first to resolve the issue. If you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: [email protected]

This Privacy Policy was last updated on 1 February 2025 and replaces any previous privacy policies.